Shipping

Last updated: 3 October 2026

This page explains how products reach you and what to do if something is not right. Products are sold and sent by ZIEGERT SRL, registered office at Str. Sfântul Petru Tei nr. 59, Sector 2, București, Romania, VAT / tax ID (CUI) RO35793880, Trade Register no. J40/3733/2016.

1. Order preparation

Orders are prepared after the card payment is confirmed, in the order they arrive, on working days. Once the parcel leaves, you receive a dispatch confirmation by email together with the tracking number.

2. Shipping cost

Product prices in the shop are shown excluding VAT and shipping. Any delivery charge appears as a separate line in the order summary and on the secure payment page, before you pay. Nothing is charged after payment.

3. Delivery

Online orders are delivered to addresses in Romania. For delivery to another country, write to us before ordering.

Delivery is made by courier to the delivery address entered on the payment page. The courier attempts delivery within the time slot communicated; if you are not available, they will contact you to reschedule.

Parcels containing liquid products are packed with protective material. Pigments do not require refrigerated transport.

4. Checking the parcel

Check that the parcel is intact in the courier's presence, before signing for it. If the packaging shows signs of impact or leakage, ask for a damage report to be drawn up and notify us within 24 hours, with photographs.

5. Risk

The risk of loss or damage to the goods passes to you when you, or a third party you designate, take physical possession of the products.

6. Incomplete or incorrect orders

If you receive a product other than the one you ordered, or something is missing from the parcel, let us know through the contact form with the order number and photographs. We fix it at our expense: we send the correct product or refund its value.

7. Returns

Return conditions, the exceptions for sealed products and refund times are in the returns policy.